Bienvenido a nuestra página de preguntas frecuentes
En Dome Auctions, entendemos que navegar por un sitio web de subastas a veces puede generar preguntas. Por eso, hemos recopilado esta completa sección de preguntas frecuentes para ofrecerle respuestas claras y concisas a las consultas más comunes sobre nuestra plataforma, servicios y procesos. Ya sea que sea nuevo en las subastas en línea o un comprador o vendedor con experiencia, aquí encontrará todo lo que necesita para que su experiencia con nosotros sea fluida y sencilla. Si no encuentra su pregunta aquí, no dude en contactar a nuestro equipo de soporte dedicado—¡estamos aquí para ayudarle!
Mi cuenta
After completing the registration process, you will be assigned a unique buyer number. This number is linked to your account and your bids. It helps us to identify you as a customer during invoicing, picking up lots, and communicating with Dome Auctions.
Once logged in to our website, you will see 'My details' on the left side of your dashboard. On this page, you can click 'Edit' to make changes. After entering your adjustments, click the 'Save' button to apply them.
Please check the capital letters and cookie settings on the website. If you forgot your account details, you can reset your password by using password forgotten on the login page.
There are several factors that could result in your account being blocked. If your account is blocked, we ask you to follow the steps provided on your dashboard to resolve the issue. If you need further assistance, please contact Dome Auctions, and our team will help you address the situation.
If you need to reset your password, simply click this link: Forgot Password. Follow the instructions to reset your password and regain access to your account.
If you wish to delete your account, you can send an email to info@dome-auctions.com. Our team will assist you with the process.
Días de visita
On the auction page the details of the viewing days are mentioned.
Invoice & Payment
On the right side of our website you find your profile, by clicking on your name, you will see 'My invoices.'
Payment can only be made via bank transfer. Cash payments are not accepted. You are kindly requested to transfer the amount due to Dome Auctions within 48 hours after receiving your invoice. Bank account details are mentioned on the invoice. Please mention the invoice number.
As a private individual, you are required to pay the VAT amount stated on the invoice. For VAT-registered companies, the VAT will only be applied to the invoice if it concerns a domestic auction. If your company is established outside the European Union, you are obliged to pay the VAT as a deposit.
You are kindly requested to transfer the full amount due to Dome Auctions within 48 hours, stating the invoice number.
When the lots have left the European Union's, your carrier will receive an exit document from the customs. We kindly ask you to send the original of this document, along with your invoice, account number, and bank details to administration@dome-auctions.com. Once we have approved the exit document, the amount will be transferred to the account number you specified.
No, all invoices need to be paid directly by the buyer. Payments made on behalf of the buyer will not be accepted.
Follow Your Lots
You can follow a lot in several ways:
Go to the specific lot you want to follow and click on 🖤 at the top of the page. You are now following this lot.
You can find all tracked lots on the 'Follow your lots' page (🖤 icon on top of the page).
You can stop tracking a lot by unclicking the 🖤 icon at the lot.