Welcome to Our FAQ Page
At Dome Auctions, we understand that navigating auction website can sometimes raise questions. That’s why we’ve compiled this comprehensive FAQ section to provide you with clear and concise answers to the most common inquiries about our platform, services, and processes. Whether you're new to online auctions or a seasoned buyer or seller, you'll find everything you need to make your experience with us seamless and straightforward. If you don’t see your question here, feel free to contact our dedicated support team—we’re here to help!
My Account
After completing the registration process, you receive a unique buyer number. This number is linked to your account and your bids. We use it to identify you when invoicing, collecting lots, or communicating with you.
Once logged in to our website, click on your name on the left side of your dashboard. On this page, you can click on profile to make changes. After entering your adjustments, click the 'Save' button to apply them.
First check that your capitalization (upper/lower-case) is correct and that cookies are enabled. If you forgot your login details, you can reset your password by clicking “Forgot Password?” on the login page.
There may be different reasons for a block. If your account is blocked, follow the instructions shown in your dashboard. If you still need help, please contact Dome Auctions support.
If you need to reset your password, simply click this link: Forgot Password?. Follow the instructions to reset your password and regain access to your account.
If you want to delete your account, send an email to info@dome-auctions.com. Our team will handle your request.
Viewing days
On each auction page you will find information about the scheduled viewing day(s). Check the details to know when you can visit and inspect the lots.
Invoice & Payment
Log in, click on your name on the right side of the website — there you will see “invoices”. Click on it and you will find all the invoices issued to you.
Payment must be made by bank transfer. Cash is not accepted. Please transfer the total amount no later than 48 hours after you receive the invoice. The invoice includes the bank account details and an invoice number — be sure to reference that number.
If you are a private buyer, VAT is applied as shown on the invoice. For VAT-registered companies, VAT is only charged for domestic auctions. If your company is based outside the EU, VAT must be provided as a deposit.
No. We require the full amount to be transferred within 48 hours after issuing the invoice.
Once the lots have left the EU, your transport company will get a customs exit document. To reclaim your deposit, send the original exit document, your invoice, bank account number, and bank details to info@dome-auctions.com. After approval, we will transfer the refund to your account.
No, all invoices need to be paid directly by the buyer. Payments made on behalf of the buyer will not be accepted.
Follow Your Lots
You can follow a lot in several ways:
Go to the specific lot you want to follow and click on 🖤 at the top of the page. You are now following this lot.
You can find all tracked lots on the 'Follow your lots' page (🖤 icon on top of the page).
You can stop tracking a lot by unclicking the 🖤 icon at the lot.
Placing Bid
Before you definitively confirm your bid, you will receive an overview with all amounts that apply to your bid, which form the total price. On top of your offer, a buyer’s premium and VAT will be calculated. The buyer’s premium depends on the country where the auction is organized. The VAT will be charged on top of your bid and the buyer’s premium.
Through 'Follow your lots,' you can see which lots you have placed a bid on and which lots you are the highest bidder on. Lots, where you are the highest bidder, will be marked with a green gavel, while lots where you have been outbid will have a red exclamation mark.
After the entire auction has closed, Dome Auctions strives to award the lots and send the invoices as soon as possible, but no later than 48 hours. After receiving the confirmation, you can make the payment and schedule the transport for the stated pick-up date.
To place a bid on a lot, go to the lot page you are interested in. You can place your bid on the right side of this page. Click 'View your bid,' where you will receive an explanation of the total amount. Then, click on 'Place bid.' Once your bid is placed, it cannot be withdrawn.
Alternatively, you can bid directly on the lots you track through the 'Track your lots' page by clicking the 'Place your bid' button. Through a two-step verification process, you can easily bid without having to visit each lot page separately.
A combination is a collection of several lots that are offered together in the auction. This will be clearly stated in the individual lots and is recognizable by the symbol [C], along with a reference to the combination lot under the lot description. This allows you to purchase an entire combination in one go.
A combination lot will not open for bidding until the bidding process has been completed on all individual lots in the combination. The opening bid of a combination is the sum of all final prices of the individual lots, plus the next bidding step.
Please note that if a bid is placed on a combination, all bids on the individual lots will expire. If no bids are placed on the combination, each individual lot will be assigned to the highest bidder of that lot.
After you have received the invoice, you can be certain of your purchase. After the entire auction has closed, Dome Auctions strives to award the lots and send the invoices as soon as possible, but no later than 48 hours.
No, the bidding process is set up in such a way – with two-step verification – that it is virtually impossible to place a bid by mistake. Before confirming your bid, you can still cancel it. However, once a bid is placed, it is binding and cannot be retracted.
An auto bid the User indicates the maximum price he is prepared to pay for the Lot. The auction system sees to it that, after outbidding by a third party, the minimally possible higher bid is introduced in the name of the User, as long as the maximum indicated by the User has not been reached. An auto bid can be eliminated by the User solely by placing a static bid that at that moment is the highest bid.
You can cancel your automatic bid by placing a static bid at the amount of the next minimum acceptable bid. At this point, you are still the highest bidder until you are outbid. It is not possible to cancel a bid.
Static Bid: A bid where you determine the fixed amount of your bid.
Auto-Bid: When you place a proxy bid, you indicate your maximum bid. The system will track the progress of the bids and, if necessary, will automatically outbid others on your behalf, up to the maximum amount you initially specified. If someone else places a higher bid than your auto-bid, you will no longer be the highest bidder and will be notified by email. If someone else places a static bid that matches your auto-bid, your auto-bid will take priority (an auto-bid beats a static bid).
Tender sale
At a tender sale (sale with registration) starting prices and bidding are not visible. Your bid is secret and cannot be seen by any other bidder.
How does it work?
You can bid in the same way as a regular online auction, you place the bid for the maximum amount you are prepared to pay for the lot. You can place several bids on the same lot but each bid you place must be higher than your previous bid.
You will receive a confirmation of each bid that you have placed and you can monitor your bidding here My followed lots on Dome Auctions.
After the tender sale closes the seller will decide as soon as possible if the lots will be allocated, and subsequently the bidders will be informed about the final decision accordingly.